Complaint Management
Complaint Management
Identify, assess, prevent, mitigate, and remedy negative impacts
To comply with CSDDD companies will have to identify, assess, prevent, mitigate, and remedy their negative impact of their upstream and downstream partners. To do so, they will be required to improve their business plan.
Information portal for companies
Companies will have to engage with those affected by their actions, introduce a complaints mechanism, communicate on their due diligence policies and regularly monitor its effectiveness. EU governments will be required to create practical portals, dedicated to companies’ due diligence obligations, that will provide information on content and criteria, related Commission guidance and information for stakeholders.
Follow-up on reports
Organizations are required to register incoming reports in a secure manner. All report-related data must be handled in compliance with data privacy regulations. Registration of orally made reports has even stricter requirements. In many cases this means that organizations will have to step up the administrative aspects of whistleblowing.
